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1- Senior Internal Auditor – Automotive | Group Audit | Corporate Services
About the job
Job Requisition ID: 153549
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Al-Futtaim Group audit team is currently seeking an internal audit professional to join their team in the capacity of Senior Internal Auditor – Automotive.
JOB PURPOSE
Perform Operational and Financial Audit in accordance with the annual audit plan to evaluate:
- The existence, adequacy and effectiveness of internal controls
- Compliance with company policies and operating procedures
- Controls on the safeguarding of assets
- Economic and efficient use of resources
- Reliability and Integrity of Information
- Accomplishment of established business objectives
2-National_Cleaning Supervisor
About the job
Job Requisition ID: [[152828]]
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
ROLE PURPOSE:
Ensure a safe, clean and functional environment for our visitors and co-workers. Maintain the building high level of hygiene, non-selling furniture, interior and exterior in “shape as new” to promote the image and brand of IKEA.
3- Brand Manager
About the job
Majid Al Futtaim Retail invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.Job SummaryThe Brand Manager is responsible for collaborating with the CORP HO and internal stakeholders to develop and implement Marketing & brands strategies, as well as measuring the effectiveness of initiatives and campaigns. The role holder is also responsible for managing brands initiatives and ensuring implementation of growth drivers across all touchpoints ensuring end-to-end customers experience enhancing customers’ journey.Role Profile
- Manage & harmonize strategical scope leveraging and utilizing all related functions’ opportunities and benefits (Social media, communications, Loyalty & Monetization) .
- Oversee leaflet creation and promotional content with sourcing and design teams & Oversee in-store deco kit and deployment plans managing, ensuring campaigns are well executed and presented properly in-store.
- Set yearly brand goals and KPIs for all Retail brands (Carrefour, Supeco & myli)
- Measure along with the social media team the online performance along with conducted campaigns generating insights.
- Work with online e-commerce team the online brand communication and proper concept implementation.
- Ensure consistency between brand content & tone of voice across channels (synchronize offline & Online campaign execution between parties)
- Overlook customer experience and drive collaborative functional aligned actions for better Brand experience & in-store communication.
- Oversee NPS results with CS team and drive brand action plans, towards results improvement.
Requirements
- Bachelor’s Degree in Marketing , Business Administration, Commerce or relevant
- MBA in the same field advantage
- 8-10 years in a similar position
- Strong analytical and technical skills
- Numerically literate, comfortable working with numbers, making sense of metrics and processing figures with spreadsheets.
- Strong communicator and presentation skills
4- Customer Service Officer- Mall of Egypt
About the job
Majid Al Futtaim PropertiesMajid Al Futtaim Properties invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, and Hospitality pioneer across the Middle East, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for youRole ProfileThe position is mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk / booth ensuring that all customer service-related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest-level standards to ensure a pleasant customer experience.
- Maintain a thorough knowledge of the assigned SMBU operating assets (shopping centre’s) vis-a-vis amenities/facilities, stores/locations, mall layout and any on-going / upcoming promotional activities including Information Desk / Booths opening and closing hours and procedures.
- Ensure smooth day to day operations of the Customer Service Information Desk / Booths under the direction and guidance of Supervisor / Manager Customer Service and in accordance with the established Customer Service guidelines / procedures in order to serve the customers with quality services.
- Assist the visitors / customers at the Information Desk / Booths by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other Shopping Centre specific duties as assigned. Ensure to maintain a positive, polite and professional attitude all the times for serving each customer in order to create a memorable customer experience.
- Perform “meet and greet” duties for tour related groups, educational institutions etc., visiting the assigned Shopping Centre and assist them during Mall tour when required.
- Responsible for efficient handling of all routine /minor customer complaints / enquiries (both on the phone and in person) on a daily basis. Ensure that all customer complaints / queries are being handled with the utmost courtesy and professionalism and as per established Customer Service guidelines / procedures.
- Responsible for efficient handling of the Gift Card at the booth, including maintaining accurate inventory levels and strictly following all related SMBU Finance procedures. Ensure that any discrepancies e.g. faulty equipment or any supplies that are running low is immediately report to Supervisor / Customer Service Manager for resolution / replenishment.
- Facilitate SMBU Marketing in smooth running of mall promotions and events and actively promote the promotional activities to the customers.
- Build and maintain a positive and congenial Tenant Relations (with new / existing) and others such as government and community groups in order to enhance the MAFP’s image.
Requirements
- Bachelor’s degree in any relevant field.
- Average English
- 1-2 years’ work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in Egypt or abroad.
To apply for this job please visit www.linkedin.com.